I once had a student attend a class on an advanced topic. The student was mid-career and in process of a career change, so he had no practical experience. This student challenged me frequently during presentations/discussions, and constantly asked for help during labs. I was delighted to have an opportunity to give extra help to someone who appeared truly engaged and passionate about the subject I was teaching.
OOOPS!
At the end of these classes we always used a course feedback form. This particular student slammed me completely, indicating I was a poor instructor who talked over the heads of the students and was very un-helpful. Whiskey Tango Foxtrot, indeed!
What I learned is that I mistook his desperation for "enthusiasm". I thought I was being an instructional hero giving him tons of extra help and holding his hand. I perceived he was delighted with all the extra attention when I went out of my way for him. Instead, it turns out that all along he was really frustrated that he could not overcome his own inability to grasp a difficult subject. I wish I had realized that during the class.
What might I have done differently had I realized his situation? I'll comment about that some time soon. But first, I'd love to hear what YOU think I could have done differently (with what little you know from reading this). Feel free to ask questions if you like.